Shipping policy

Scarbzscope Limited (Trading Name All the Wallets) ("we" and "us") is the operator of (https://shop.allthewallets.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and
destination of the items in the order. Payment for shipping will be collected
with the purchase. This price will be the final price for shipping cost to the customer.

Shipping Mode

Delivery Time

Country

Costs

Economy Shipping - Standard Delivery 

1 - 2 Working Days

United Kingdom

FREE

International Standard Delivery

3 - 14 Working Days

Europe

$10.00

International Standard Delivery

3 - 14 Working Days

North America

$10.00

International Standard Delivery

10 - 20 Business Days

Rest of World

$10.00


2. Delivery Terms
2.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days, but can take longer depending on your location (see above). We will contact we directly if any issues occur with shipping times. 

2.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at the checkout. We will contact we directly if any issues occur with shipping times. 

2.3 Dispatch Time
Orders are usually dispatched within 1 business day of payment of an order
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

2.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched. Please contact us directly at hello@allthewallets.com.

2.5 P.O. Box Shipping
Scarbzscope Limited will ship to P.O. box addresses using postal services only.
We are unable to offer couriers services to these locations.

2.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.

2.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.

2.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

3. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

4. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with the next steps.

5. Duties & Taxes
5.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website

5.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in the destination country. This varies by country and Scarbzscope
Limited encourages you to be aware of these potential costs before placing an
order with us.

If you refuse to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Scarbzscope Limited at the customers
expense and the customer will receive a refund for the value of goods paid,
minus the cost of the return shipping. The cost of the initial shipping will not
be refunded.

6. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

7. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.

7.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

7.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

8. Customer service
For all customer service inquiries, please email us at hello@allthewallets.com

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